WARRANTY POLICY

A. Warranty Coverage

Warranty is applicable only for manufacturing defects or internal failures not caused by external factors. The warranty ensures that the product performs as per intended specifications under normal usage conditions.

B. Warranty Period

Warranty duration varies by product category and is typically between 7 to 30 days. The exact warranty period is mentioned on the respective product page and invoice.

C. Conditions for Warranty Validity

Warranty shall be valid only if:

1. Product is used under recommended conditions

2. Installation is carried out by a qualified technician

3. Product remains unaltered and undamaged

D. Exclusions from Warranty

The following are not covered under warranty:

1. Physical damage, burns, or breakage

2. Water or moisture damage

3. Improper installation or wiring

4. Voltage fluctuations or electrical faults

5. Unauthorized repair or modification

6. Normal wear and tear

E. Warranty Claim Process

To initiate a claim, customers must:

• Provide order details

• Submit issue description with photos/videos

• Cooperate with technical evaluation

PSPOWERS may request the product to be returned for inspection.

F. Evaluation and Resolution

After inspection:

• Approved claims will result in repair or replacement

• Rejected claims will result in return of the product to the customer

Decision of PSPOWERS technical team shall be final.

G. Turnaround Time

Warranty claims are typically processed within 5–10 business days after receiving the product for inspection.

H. Limitation of Liability

PSPOWERS shall not be liable for any indirect damages, loss of business, or downtime caused due to product failure.

I. Customer Responsibility

Customers must ensure:

• Proper usage and installation

• Compliance with voltage and compatibility requirements

J. Contact for Warranty Claims

Email: [email protected]
Phone: +91 8600922933

By purchasing from PSPOWERS, the customer agrees to the terms outlined in this Warranty Policy.